At MuscliKnot, we believe that physical recovery should be accessible, intelligent, and private. This policy explains how we handle your information across our website, mobile application, and AI-driven wellness services.
1. Important Medical Disclaimer
MuscliKnot is not a medical device. Our AI provides wellness recommendations for muscle tension and general recovery. The information provided is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a healthcare professional before beginning a new physical routine, especially if you have a pre-existing injury.
2. Information We Collect
To generate your personalized recovery plans, we collect:
- Account Identity: Name, email address, and authentication credentials.
- Biometric & Wellness Data: Pain location, intensity, duration, and specific "trigger point" descriptions provided during your AI assessments.
- Environment Data: Your available equipment (e.g., foam rollers, massage balls, resistance bands).
- Engagement Data: Completed routines, progress logs, and feedback on exercise effectiveness.
3. How We Use Your Data
We use your information strictly to:
- Power the AI Engine: Generate custom stretching and recovery protocols based on your specific pain profile.
- Track Recovery: Provide historical data visualization to help you monitor your progress.
- System Optimization: Improve our computer vision and muscle-mapping algorithms using de-identified and aggregated data.
- Communication: Send technical updates, support responses, and essential account notifications.
4. AI Processing & Data Security
We prioritize the "Privacy by Design" framework:
- Anonymized AI Training: Personal identifiers (name/email) are stripped from wellness data before it is used to refine our AI models.
- Encryption: All data is protected using industry-standard AES-256 encryption at rest and TLS/SSL encryption during transit.
- No Data Selling: We do not, and will never, sell your personal health or identity data to third-party brokers or advertisers.
5. Data Residency & International Transfers
MuscliKnot is based in Western Australia. To provide global service, your data may be stored or processed on secure servers located outside of Australia (such as in the United States or Singapore). We ensure all third-party hosting providers (e.g., Supabase, AWS) comply with rigorous data protection standards equivalent to the Australian Privacy Principles.
6. Third-Party Service Providers
We only share data with trusted partners necessary for app operations (e.g., cloud hosting, crash reporting). These partners are contractually prohibited from using your data for any purpose other than providing services to MuscliKnot.
7. Your Rights & Data Control
You remain in control of your information. Through your account settings, you may:
- Access & Export: Request a copy of your stored data.
- Rectify: Update or correct any personal information.
- Delete: Request the permanent deletion of your account and all associated health data. We will process deletion requests within 30 days.
8. Children’s Privacy
MuscliKnot is intended for users aged 13 and older. We do not knowingly collect data from children under the age of 13. If we become aware of such data collection, we will take immediate steps to delete it.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].